Legal
Cancellation Policy
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Popula memberships are month-to-month with no long-term contract required. You may cancel your membership at any time.
Month-to-month membership
Popula memberships are month-to-month with no long-term contract required. You may cancel your membership at any time.
How to cancel
To cancel your Popula membership, contact your care navigator or reach us at [email protected]. Cancellation requests are processed within 2 business days.
Billing
Membership fees are charged in advance for each billing period. If you cancel mid-period, your membership will remain active through the end of the current billing period. Popula does not provide prorated refunds for partial billing periods except as required by applicable law.
Reactivation
You may reactivate a cancelled membership at any time by contacting us. Reactivation is subject to availability and current membership terms.
Questions
Questions about your membership or this policy? Contact us at [email protected].
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