Services
Everything that happens between your appointments.
Popula provides nurse-led navigation, connected monitoring, and proactive follow-up — the support that helps your healthcare actually work.
Care Navigation
A dedicated nurse who knows your situation.
Your Popula nurse learns your healthcare situation — providers, medications, diagnoses, goals, and barriers — and helps you understand your care plan, coordinate next steps, and stay connected to the right professionals.
What's included
- Initial nurse-led assessment
- Dedicated care navigator
- Plain-language care plan education
- Provider and medication organization
- Referral and appointment coordination
- Barrier identification and resolution
- Community resource connection
- Secure nonurgent messaging
Connected Monitoring
Health information from home, reviewed by a nurse.
When clinically appropriate, connected devices transmit health readings between visits. A Popula nurse reviews the information and reaches out when something needs attention — so your healthcare team has more to work with.
Popula does not provide continuous real-time monitoring and is not an emergency-response service.
What's included
- Connected device setup and education
- Secure transmission of readings
- Automated reminders and check-ins
- Nurse review of health trends and exceptions
- Nurse outreach when follow-up is needed
- Monthly progress summary
- Healthcare team connection when appropriate
Care Record Organization
Your healthcare information, organized.
With your permission, Popula can request available healthcare records and organize providers, medications, diagnoses, appointments, and next steps into a clear view — so nothing important gets lost between providers.
What's included
- Medical record collection and organization
- Provider and specialist directory
- Medication reconciliation support
- Appointment and referral tracking
- Care plan documentation
- Superbill preparation support
Proactive Follow-Up
The next step, tracked until it happens.
Provider-ordered referrals, testing, appointments, and follow-up instructions are tracked by your Popula nurse — with outreach when something is overdue or a barrier is getting in the way.
What's included
- Referral tracking and coordination
- Appointment scheduling assistance
- Transportation and logistics support
- Post-visit follow-up
- Post-hospital transition support
- Barrier resolution and escalation
Services are included in your membership plan.
Every Popula membership includes care navigation. Connected monitoring and higher-touch support are available in Connected and Complete plans.